MGT 171Operations Management
Operations management (OM) involves the systematic design, execution, and improvement of business processes, projects, and partner relationships. This course goes beyond cost minimization and addresses issues that firms large and small must confront in their journey toward sustained scalability, growth, and profitability. Also examines human factors such as psychological contract, team management, empowerment, employee-initiated process improvements, morale, motivation, rewards, and incentives.