RPTM 350PGA Facility Management Level 3

2 credits · Recreation, Park, and Tourism Management · Penn State

Based on our current PGA Accrediation Standards and Criteria, RPTM 350 (PGA Facility Management Level 3) is a course designed to continue to explore the various responsibilities and tasks associated with administering a full-service golf facility. Students will explore and apply management strategies to business planning, golf operations, merchandising and inventory management, golf car fleet management, supervising and delegating, turfgrass management, food and beverage control, and career enhancement. The course focuses on managing the golf operation in a way that delivers upon the business plan, implementing operational policies and procedures while maintaining a viable, sustainable business. Students learn about assessing the current state of business and analyze financial history to create a financial forecast and operating budget. The course aligns and implements operational policies and procedures and technology systems to support the business plan. Students will learn about merchandise assortment plans, ordering and receiving merchandise, and promotional campaigns and events to sell through merchandise. Students will also learn to project golf car fleet revenue, cost, and profit, and identify how budgeting changes will impact the bottom line. Students will learn how to describe the performance system for supervising and delegating and use elements to the performance system to delegate assignments and how performance problems are managed appropriately. The course will also examine practices that improve the golf course while protecting the environment and students will learn about the process to design a new golf course or renovate an existing course. We will examine the features and benefits of a successful food and beverage operation and identify areas where food services and the golf operations should coordinate efforts. Students will also learn the components of an employment agreement or contract, negotiation strategies for compensation packages, and how to access PGA employment resources.